Refund policy

All products except Wilderness Hues original paintings are custom printed upon order, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if the customer ordered the wrong size, color, or simply changed their mind.

However, in case of a damaged product or a manufacturing error, our print partner offers a free replacement or a refund if you contact us within 30 days of product delivery. Please inspect your items upon delivery and contact us immediately if the items are defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To start a replacement or a refund, you can contact us at wildernesshuesllc@gmail.com or the Wilderness Hues website Contact Page and provide a clear photo showing the issue using the Photo Chart below. If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes. The photo evidence is required and helps make this process go faster.

In case of an unsuccessful delivery, you can opt for either a replacement with an extra charge or a partial refund.

For DTG (Direct To Garment) products, there is a tolerance of 0.5" for print placement, meaning that minor variations in the placement of the print will not be considered as defects.

Unfortunately, we cannot accept returns on gift cards.

You will need to provide proof of purchase, the order #, your name, and the item details. Wilderness Hues will process your order with our print partner as fast as possible Monday - Friday, except major U.S. holidays, please be patient with this process. We will email you back as soon as possible once we’ve reviewed your request, and let you know if the request was approved or not. If asking for a refund and if approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us.

You can always contact us for any replacement or refund question at wildernesshuesllc@gmail.com. 

Photo Chart

Issue	Required evidence
An issue with the quality of the print	A clear photo of the received product laid on a flat surface in which the design and the issue are clearly visible in a single frame.
An issue with the print placement (distance from collar, off-center, etc.)	A clear photo of the received product laid on a flat surface where the incorrect placement is shown with a ruler/measuring tape. For DTG, DTF, and AOP products, there is a tolerance of 0.5" for print placement.
Print in the wrong area	A clear photo of the product you received, folded in a way that clearly displays both sides.
Wrong product	A photo of the product that was received, with the size tag clearly visible as well.
An issue with the product (incorrect size, brand, quality)	A clear photo of the received product where the design, issue, and/or size tag are clearly visible in a single frame.
A product sizing issue (manufacturer’s defect)	A clear photo of the received product being measured according to the measurements provided in the catalog’s size chart. Both the print and the measurement should be clearly visible and the garment should be laid on a flat surface. The tolerance is +/- 1” for adult garments and  +/- 0.5” for baby clothing.
An issue with an electronic device (manufacturer’s defect)	A video or photo where the issue is clearly visible or shown, and demonstrate the troubleshooting steps being performed.
Delivery-related product damage	A photo or video of the received product, where the package, the printed design, and the issue are clearly visible.
Reprinted item has the same issue as the original item	A photo or video of both the original and reprinted item in the same frame where the issue is clearly visible.